Contact Us

We pride ourselves on a personal approach to customer care

We pride ourselves on our exceptional customer service and commitment to our customers.

Please select your preferred method to contact us from the tabs below. Please choose carefully as this will help us serve you better. For advice on providing feedback or contacting our Customer Care Team please click here.

By Phone By Email By Post & Directions

By Phone

Contact Centre Peak Times Display

At certain times during the day between Monday to Friday, our Contact Centre receives a peak number of calls. At peak times call waiting is at it’s highest and our website or FAQ section within your online Control Panel may provide you with a faster alternative.

Main Switchboard

For all general enquiries

Call 0845 363 3630

Lines are open 9:00am to 5:30pm Monday to Friday

Fax 0845 363 3631

Sales Team

For all new sales enquiries and upgrades to services

Call 0845 363 3632

Lines are open 8:00am to 8:00pm Monday to Friday and 10:00am to 6:00pm Saturday and Sunday

Customer Care Team

For billing and all general non-technical enquiries

Call 0845 363 3633

Lines are open 9:00am to 5:30pm Monday to Friday

Domain Administration Team

For domain name transfers in and out of Namesco

Call 0845 363 3630

Lines are open 9:00am to 5:30pm Monday to Friday

Technical Support Team

For all technical support enquiries

Call 0845 363 3634*

Lines are open 8:00am to 8:00pm Monday to Friday and 10:00am to 6:00pm Saturday and Sunday. UK Based support desk.

*Please check our Questions and Answers pages or for existing customers the Technical Support pages in your Control Panel where you will find plenty of help and advice. Please ensure you have your username and/or password to hand before you call. This will help our technical support advisors to answer your questions promptly.

Dedicated Server Team

For dedicated sales and support enquiries

Call 0845 363 3635**

Technical Support lines are open 8:00am to 8:00pm Monday to Friday and 10:00am to 6:00pm Saturday and Sunday. Sales lines are open 9:00am to 5:30pm Monday to Friday. UK Based support desk.

**Please be advised that this number is for customers with Dedicated Servers only and will not provide support for other services. Outside of normal office hours this team will only offer support for emergencies. Please refer to your Master Service Agreement which will outline the level of support provided. Note: Misuse of this service may result in additional charges.

Please note that we may monitor telephone calls for training purposes with the aim of improving our service to you.

By Email

Online Enquiry Form

To submit your enquiry via email please use our Online Enquiry Form below.

For existing customers we recommend using the online enquiry form that can be located in your Control Panel. Please also check our Help and Support pages where you will find plenty of help and advice.

During office hours our standard response time is 4 hours. Please avoid sending multiple submissions as this will delay a response to your enquiry.

By Post

Address & Directions

If you are unable to email or call us, you can write or visit* us at the following address:

Namesco Limited
Acton House
Perdiswell Park
Worcester
WR3 7GD

Map & Directions
*Personal visits by appointment only Map: How to find us

Location: Acton House, Perdiswell Park, Worcester
Grid ref: SO853577 Postcode district: WR3 7GD
X: 385300m Y: 257700m
Lat: 52:13:04N (52.2177) Lon: 2:12:59W (-2.2165)
For Multimap directions click here